Privacy Policy

01Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with RocketSpin and the services available through rocketspinonline.com.

It covers information associated with website visitors, registered players, account activity, casino use, transactions, verification, support requests and other interactions with RocketSpin.

Separate policies may provide additional information about particular areas of the website, including cookies, payments, KYC and AML procedures and responsible gaming.

02Information We May Collect

The information processed through RocketSpin depends on how the website and account are used. It may include information provided directly by the player as well as data generated through account, device and transaction activity.

03Account and Registration Information

When a player creates or maintains a RocketSpin account, personal information may be required to establish the account, confirm eligibility, provide access to casino features and communicate about account-related matters.

• Name and account profile information.
• Date of birth or age-related information.
• Residential or location information where required.
• Contact details associated with the account.
• Username, account identifier and account preferences.
• Records of account status or account-related requests.

Players should keep account information accurate and update relevant details when they change.

04Payments and Transaction Information

Information relating to deposits, withdrawals and other transactions may be processed to provide payment functionality, maintain transaction records, review payment activity and address payment-related support requests.

• Transaction amount and currency.
• Date and status of a transaction.
• Payment method or payment provider information.
• Relevant transaction identifiers.
• Information required to review or verify a transaction.

Payment providers may separately process information under their own privacy terms and security procedures.

05Verification Information

RocketSpin may request information or documents when identity, age, address, payment ownership or other account details need to be verified.

Verification information may include identification documents, proof of address, payment-related evidence or other records reasonably required for account security, compliance or transaction review.

06Technical and Usage Information

Technical information may be generated automatically when a visitor or player uses the website. This information can help maintain website functionality, detect technical problems and understand how the service is used.

• Browser type and version.
• Device and operating system information.
• Connection and network information.
• Approximate location information derived from technical data where applicable.
• Pages visited and interactions with website features.
• Session, diagnostic and error information.
• Security-related activity associated with website access.

07How Personal Information May Be Used

Personal information may be used where necessary to operate RocketSpin and provide account and casino services.

• Creating, maintaining and administering player accounts.
• Providing access to games and account functionality.
• Processing and reviewing transactions.
• Carrying out identity, age, security or account verification.
• Preventing fraud, abuse, unauthorised access and other prohibited activity.
• Responding to support requests and resolving account issues.
• Managing bonuses, promotions and other account features.
• Maintaining website functionality and improving technical performance.
• Meeting applicable legal, regulatory or compliance obligations where required.
• Protecting the security and integrity of RocketSpin and its users.

08Grounds for Processing

The basis for processing personal information can depend on the type of information, the purpose for which it is used and the legal requirements that apply.

• Providing and administering services requested by the player.
• Meeting legal or compliance obligations where applicable.
• Protecting legitimate security, fraud-prevention and operational interests.
• Responding to a player’s request or account instruction.
• Obtaining consent where consent is the appropriate basis for a particular activity.

Where consent is used, a player may be able to withdraw that consent for future processing, subject to any information that still needs to be processed for another lawful reason.

09When Information May Be Shared

RocketSpin may use third parties where this is necessary to provide or support parts of the service. Personal information should be shared only where relevant to the purpose involved.

• Payment and transaction service providers.
• Identity or account verification providers.
• Technical hosting, infrastructure and security providers.
• Game or platform service providers where relevant to casino functionality.
• Professional advisers where their services are required.
• Authorities or other parties where disclosure is legally required.

Third parties may process information under their own legal obligations and privacy practices depending on the service they provide.

10International Data Processing

Online services can involve providers, systems or infrastructure located in different countries. As a result, personal information may be processed outside the country in which the player is located.

Where applicable privacy law requires safeguards for international transfers, appropriate measures should be used to protect personal information when it is transferred across borders.

11Data Security

Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Players also have an important role in account security. Keep login credentials private, use secure devices and contact support if you believe someone else may have accessed your account.

12How Long Information Is Kept

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, account administration, security, dispute handling and any applicable legal or compliance requirements.

Different categories of information may need to be kept for different periods. When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

13Cookies and Similar Technologies

RocketSpin may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions, understand website performance and support security or promotional functionality.

Some cookies may be necessary for the website to function correctly, while others may depend on browser settings or consent requirements. More information is available in the RocketSpin Cookie Policy.

14Promotional Communications

Where promotional communications are provided, account preferences, consent and applicable requirements may determine whether a player receives them.

A player may be able to change communication preferences or stop optional promotional messages using the method provided with the communication or through available account and support options.

Important operational, security or account-related communications may still be sent where they are necessary to administer the service.

15Your Privacy Rights

Depending on the privacy laws that apply to you, you may have rights concerning personal information held about you.

• Request access to personal information associated with your account.
• Ask for inaccurate information to be corrected.
• Request deletion of information where the applicable requirements permit it.
• Request restriction of certain processing in circumstances provided by law.
• Object to certain types of processing where such a right applies.
• Withdraw consent where processing depends on consent.
• Request portable information where a data portability right applies.

Some requests may be limited where information must still be retained or processed for security, legal, compliance, transaction or dispute-related reasons.

RocketSpin may need to confirm the identity of the person making a privacy request before providing account-related personal information.

16Information Relating to Minors

RocketSpin is intended for adults who meet the applicable legal gambling age. Minors must not register or use a gambling account.

If information indicates that an account may belong to a person who is not legally eligible to gamble, the account and associated information may need to be reviewed and handled in accordance with applicable account, legal and compliance requirements.

17Changes to This Privacy Policy

This Privacy Policy may be updated when RocketSpin services, privacy practices, technical systems or applicable requirements change.

The latest version published on rocketspinonline.com should be reviewed periodically to understand the current privacy information associated with the service.

18Privacy Questions and Requests

If you have a question about this Privacy Policy or want to make a privacy-related request concerning your RocketSpin account, contact support and clearly explain the nature of your request.

Support: [email protected]