RocketSpin Bonus Policy

01Scope of This Bonus Policy

This policy applies to promotional rewards offered through RocketSpin unless the individual promotion states otherwise. Promotions can include deposit bonuses, reload offers, Free Spins, cashback-style rewards, tournament-related rewards and other promotional benefits made available to eligible players.

The availability, value and conditions of promotions may differ between offers. A promotion should therefore be read together with any specific terms shown on its promotional page, account screen or offer notification.

02Bonus Eligibility

A RocketSpin promotion may be available only to players who meet the eligibility requirements stated for that particular offer.

• The player must have an eligible RocketSpin account.
• The account must meet any registration, deposit or promotional requirements connected with the offer.
• A promotion may be restricted to selected accounts, payment methods, currencies or regions.
• An offer may be limited to new players, existing players or another defined group.
• Account verification may be required where relevant.

Receiving information about a promotion does not necessarily guarantee eligibility if the conditions attached to the offer are not met.

03Claiming and Activating a Bonus

Some promotions may be applied automatically when their conditions are satisfied, while others may require a player to opt in, enter a bonus code or activate the offer through the RocketSpin account area.

Players should confirm that the intended promotion is active before using funds where the promotion requires prior activation. If a bonus does not appear as expected, contact support before continuing to play with funds intended for the offer.

04Qualifying Deposits

When a bonus is linked to a deposit, the relevant promotion may specify a minimum qualifying amount, eligible payment method, applicable currency or other deposit condition.

• A deposit must satisfy the conditions shown with the selected offer.
• Some payment methods may be excluded from a particular promotion.
• A failed, reversed or cancelled payment may not qualify for a deposit-related bonus.
• Multiple smaller deposits should not be assumed to qualify as a single deposit unless the promotion expressly permits this.

05Wagering Requirements

A promotional reward may include wagering requirements that must be completed before bonus-related funds or winnings become available for withdrawal.

The applicable wagering requirement is the one stated in the terms of the individual promotion. Different RocketSpin offers may use different requirements, so a requirement from one promotion should not be assumed to apply to another.

06Eligible Games and Wagering Contribution

Games may contribute differently towards a promotional wagering requirement. Certain games may contribute fully, partially or not at all depending on the offer.

Players should check the relevant promotional terms before using a bonus on a particular game.

07Free Spins

Free Spins may be attached to a specific game or group of games and may have their own validity period, spin value, wagering conditions or restrictions.

• Free Spins should be used on the game or games specified by the promotion.
• Unused Free Spins may expire after the period stated in the offer.
• Winnings generated from Free Spins may be subject to promotional wagering requirements.
• The value of a Free Spin may be predetermined by the promotion.
• Free Spins may not be exchangeable for cash unless the specific terms state otherwise.

08Bonus and Real-Money Balances

Promotional funds may be displayed or treated separately from withdrawable real-money funds. The order in which balances are used and the conditions for converting promotional funds depend on the rules of the applicable offer.

A displayed bonus balance should not automatically be treated as immediately withdrawable cash if outstanding promotional requirements remain.

09Bet and Gameplay Restrictions

A promotion may place restrictions on bet size, game type, game features or other wagering behaviour while bonus conditions remain active.

If an offer specifies a maximum permitted wager or another gameplay restriction, exceeding that condition may affect eligibility for the bonus or associated winnings.

Players should not assume that a bet size allowed with a cash balance is automatically permitted while a bonus is active.

10Withdrawals While a Bonus Is Active

A withdrawal request made before promotional requirements have been completed may affect an active bonus. Depending on the specific offer, requesting a withdrawal may cancel the bonus, remove promotional funds or otherwise change the status of the promotion.

Players should review the conditions shown with the bonus before requesting a withdrawal while promotional funds remain active.

11Bonus Expiry

Promotions may be available only for a limited period. A bonus, Free Spins allocation or outstanding wagering progress may expire if it is not used or completed within the timeframe specified by the offer.

Players are responsible for checking the promotional expiry information before activating or using a reward.

12Promotion Misuse

RocketSpin promotions are intended for legitimate individual play. Promotional activity may be reviewed where there are reasonable concerns about misuse, manipulation or an attempt to obtain a benefit contrary to the stated conditions.

• Using duplicate or unauthorised accounts to obtain the same promotion.
• Providing inaccurate information to gain promotional eligibility.
• Attempting to manipulate wagering requirements or promotional mechanics.
• Using a promotion in a manner expressly prohibited by its specific terms.
• Coordinating account activity with another person to obtain an unintended promotional advantage.

Where promotional misuse is identified, the relevant bonus or associated promotional benefit may be removed or restricted in accordance with the applicable terms.

13Promotional Errors

If a bonus, Free Spins allocation or promotional value is displayed or credited incorrectly because of an obvious technical or administrative error, the promotion may be reviewed and corrected where appropriate.

If you believe a promotional reward was not credited correctly, contact RocketSpin Support before taking further action with the affected balance.

14Bonus Cancellation

Where the account interface permits it, a player may be able to cancel an active promotion. Cancelling a bonus may result in the removal of promotional funds, outstanding Free Spins or bonus-related winnings that have not yet satisfied the applicable requirements.

If the effect of cancelling a promotion is unclear, contact support before cancelling it.

15Promotion and Policy Changes

RocketSpin may update promotional offers or this Bonus Policy when the website, promotional structure, legal requirements or operational procedures change.

The current terms displayed for a promotion should be reviewed when the offer is claimed. Changes do not override mandatory rights that apply under relevant law.

16Questions About a Bonus

If a promotion is not showing correctly or you need clarification about its conditions, contact RocketSpin Support and include the name of the offer, your account details where relevant and a clear description of the issue.

Support: [email protected]